The Plumber, The Coder, and The Cost of Clever
The Plumber, The Coder, and The Cost of CleverWhen smart solutions miss the markThe stain had a life of its own now. It started two weeks ago as a faint, tea-colored smudge on the ceiling tile, easily ignored. Alan did ignore it. Then it became a confident circle, the size of a dinner plate. Now, it had developed a peninsula, a dark, damp tendril reaching for the wall. The third guy, the one with 2,222 five-star reviews and a logo featuring a cartoon wrench with a superhero cape, had just left. He'd charged $272 and his patch-a smear of grey putty over the copper pipe-looked as temporary as a politician's promise.The air in the back office of his small manufacturing business smelled of wet drywall and defeat. This third attempt…